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All orders are dispatched from our Sydney warehouse with discreet and secure packaging

Orders placed before 12:00 PM AEST on business days are processed the same day

Standard shipping within Australia is $14.95 with an estimated delivery time of 2 to 6 business days

Express shipping is available for $19.95 with delivery in 1 to 3 business days

Free worldwide shipping for purchases exceeding $250

A flat international shipping fee of $14.95 applies to orders under $250. Free international shipping is available for orders of $250 or more.

Returns are accepted within 14 days for faulty, damaged or incorrect items. Items must be unused, in original condition and accompanied by proof of purchase

Note: Returns for change of mind or opened products are not accepted due to hygiene reasons

For assistance with shipping or returns, please contact info@pleasureheaven.com.au