Privacy policy
Privacy Policy – Pleasure Heaven
Pleasure Heaven operates this online store and website, including all features, content, tools, products, and related services, to bring you a curated and secure shopping experience (the “Services”). Our store is powered by Shopify, which allows us to deliver and manage the Services.
This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit, interact with, or make a purchase through the Services, or when you communicate with us. If there is ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern in relation to the handling of your personal information.
By accessing or using the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as outlined in this Privacy Policy.
Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include data that has been anonymised or de-identified so that it no longer relates to an identifiable person.
Depending on how you interact with us and as permitted by law, we may collect or process the following categories of personal information:
-
Contact details: name, billing/shipping address, phone number, email
-
Payment details: credit or debit card information, payment confirmations, transaction history
-
Account information: username, password, preferences, shopping settings
-
Order and browsing data: items viewed, added to cart, purchased, returned, exchanged
-
Customer communications: messages, support inquiries, feedback
-
Device information: IP address, browser type, device identifiers, network data
-
Usage information: how you browse or interact with the website and Services
Sources of Personal Information
We collect information from:
-
Direct interactions with you (account creation, purchasing, contacting us)
-
Automated technologies such as cookies and browsing tools
-
Service providers assisting us with operations
-
Trusted partners and third parties involved in marketing or analytics
How We Use Personal Information
Depending on your activities on the Services, we may use your information to:
Provide, Improve & Personalise the Services
-
Fulfil and manage orders, payments, shipping, returns
-
Maintain your account and preferences
-
Recommend products and improve user experience
Marketing & Advertising
-
Send promotions, newsletters, or product updates
-
Display personalised ads based on browsing and purchase activity
Security & Fraud Prevention
-
Authenticate accounts and secure transactions
-
Detect and investigate suspicious or harmful activity
Communication & Support
-
Respond to inquiries and provide customer service
Legal Compliance
-
Meet obligations related to laws, regulations, and enforcement requests
How We Share Your Personal Information
We may disclose personal information in the following situations:
-
Shopify and service providers assisting with payment processing, hosting, analytics, fulfillment, IT and customer support
-
Marketing and business partners that help deliver advertising and promotional services
-
When you direct us to, such as through social logins or shipping requests
-
Within our business group, if applicable
-
In legal, regulatory or transactional circumstances such as mergers, business transfers, or compliance requests
Relationship with Shopify
The Services are hosted and supported by Shopify. Shopify processes some personal information to operate and enhance the Services, including through data shared among merchants on the Shopify platform.
Shopify may act as an independent data controller in certain processing activities. You can learn more here:
➡ Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy
➡ Shopify Privacy Portal (rights requests): https://privacy.shopify.com
Links to Third-Party Sites
The Services may contain links to websites or platforms we do not control. We are not responsible for the privacy, security, or content of those third-party services. Any information shared on social networks or public areas may be visible to others.
Children’s Privacy
The Services are intended for adults only. We do not knowingly collect personal data from anyone under the age of majority in their jurisdiction. If you believe a minor has submitted personal information, please contact us so we can remove it.
Security & Data Retention
We implement safeguards to protect your information but cannot guarantee absolute security over the internet.
We retain personal information only as long as needed to:
-
Provide the Services
-
Comply with legal obligations
-
Resolve disputes
-
Enforce our agreements
Your Privacy Rights
Depending on your location, you may have rights such as:
-
Access the personal information we hold about you
-
Request deletion of your personal information
-
Correct inaccurate information
-
Receive a copy of your personal information (portability)
-
Manage marketing preferences or unsubscribe from promotional emails
You may exercise these rights through the Services where described or by contacting us using the details below. We may need to verify your identity before fulfilling your request.
We will not discriminate against you for exercising your privacy rights.
International Data Transfers
We may transfer your personal information outside your country. When doing so, we rely on approved legal transfer mechanisms such as the European Commission’s Standard Contractual Clauses, where required.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updates will be posted to this page with an updated “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at: