Need Assistance? The Pleasure Heaven Team is Here for You
Whether you're seeking product guidance, have a question about your order, or need help with anything else, our dedicated support team is ready to assist you with care, discretion, and respect.
We understand that intimacy is personal, and your comfort is our priority. That’s why all inquiries are handled confidentially and with a commitment to prompt, professional service.
How to Contact Us
The best and only way to reach us is via email: info@pleasureheaven.com.au
Customer Support Hours
- Monday to Friday: 9:00 AM – 5:00 PM (AEST)
- Saturday & Sunday: Closed
We aim to respond to all emails within one business day.
What We Can Help With
- Order tracking and delivery updates
- Product questions or suggestions based on your preferences
- Checkout or payment issues
- Discreet packaging information
- Returns, exchanges, and warranty queries
For Faster Support
If your message is related to an order, please include:
- Your order number
- The name and email used during checkout
- Any relevant details or attachments (e.g. screenshots, tracking info)
We’re Always Listening
We welcome your questions, feedback, or concerns. Whether you're new to intimate wellness or a returning customer, we’re here to ensure your experience with Pleasure Heaven is smooth and satisfying.